Thank you for the trust you have placed in us to protect your auto rental fleet. Here you’ll find everything you need to get the most out of being a Lancer policyholder.
COMPLIMENTARY SERVICES & RESOURCES
As your insurer, we take great pride in providing you with complimentary services and resources to help you keep your fleet protected, reduce losses and handle any unfortunate situation:
Policy Change Request, a form that allows you to request vehicle additions or deletions on your existing policy. (Please note: This is only a request; changes to policies are not effective or binding until you receive the endorsement.)
Loss Control Services, policyholder-exclusive access to experienced loss prevention professionals dedicated to helping you protect your vehicles and keep your business goals on track.
The Right Driver Every Time, our informative and entertaining animated video to help you prepare your counter personnel to make informed decisions when evaluating prospective auto rental clients.
A Proactive Approach to Handling Vehicle Recalls, a special alert that provides effective strategies for dealing with vehicle recalls to help ensure renter safety and minimize liability
Taking Care of Your Rental Fleet, an information-packed article on the paramount importance of proper vehicle maintenance in car rental operations.
Safety Stop, our blog for loss prevention information, risk management tips and regulatory updates
Accident and Claim Reporting Aids, convenient post-accident reference tools for reporting claims, anytime, day or night
WE’RE HERE FOR YOU 24/7/365
In the event of an accident, the best auto rental fleet claims professionals in the business are here to support you 24/4/365:
Please call our toll-free 24/7/365 claims hotline at 800-275-2301 (or 833-757-5629) to report all accidents immediately
View our Why Prompt Claims Reporting Matters video for information on the importance of timely claims reporting
Loss Recovery Program, a complimentary policyholder-exclusive service to help you recover out-of-pocket and down-time expenses, including your deductible, when others are at fault for your loss
NEED FURTHER ASSISTANCE?
We’re happy to help! Contact us by phone or email:
Or chat with a customer service representative online, 8:00 a.m. - 5:00 p.m. ET weekdays, by clicking the Lancer Chat icon at the bottom right of this screen. You can also leave a message on our chatbot after hours.
