Thank you for choosing us for your bus insurance needs. Here you’ll find everything you need to get the most out of being a Lancer policyholder.
COMPLIMENTARY SERVICES & RESOURCES
As your insurer, we take great pride in providing you with complimentary services and resources that may help reduce losses, enhance regulatory efforts and handle any unfortunate situation:
Loss Control Services, exclusive access to experienced loss prevention professionals dedicated to helping you protect your vehicles and drivers and keep your business goals on track
Business Resource Hub, an extensive library of materials to help you safeguard your vehicles and employees, comply with FMCSA regulations and manage your business successfully
SafetyLink Hotline, a policyholder-exclusive service to help you get answers or additional information on loss control issues and DOT regulations
Safety Stop, our blog for loss prevention information, risk management tips and regulatory updates
Accident and Claim Reporting Aids, convenient post-accident reference tools for reporting claims, anytime, day or night
Bus Exclusive Materials, more complimentary policyholder benefits (please order through your online account)
“Stay Seated” Stickers to remind your passengers to stay seated and safe when the coach is in motion
Welcome Aboard, a pre-departure animated video that provides passengers with vital information to help make every trip safer and more enjoyable
Museum Quality Lithographs, signed and numbered "bus" lithographs produced from our commissioned oil paintings
PRODUCT DISCOUNTS
We also offer discounts on valuable products for your business to help you save money (please order through your online account), including:
Safety Step, quality coach step stools that add to your customers' convenience while protecting your company against costly claims
MORE BENEFITS OF BEING A LANCER POLICYHOLDER
When it's time to buy a used bus or parts & services, you can find what you're looking for at Lancer Classifieds. Best of all, as a Lancer policyholder, you can list your vehicle or parts & services for FREE* and reach more potential buyers.
WE’RE HERE FOR YOU 24/7/365
In the event of an accident, the best bus claims professionals in the business are here to support you 24/4/365:
Please call our toll-free 24/7/365 claims hotline at 800-521-6155 (or 833-757-5629) to report any accident that results in a serious loss, such as death, bodily injury or severe property damage
Other accidents may be submitted online using our Report a Claim tool; set up your online account now
View our Why Prompt Claims Reporting Matters video for information on the importance of timely claims reporting
Loss Recovery Program, a complimentary policyholder-exclusive service to help you recover out-of-pocket and down-time expenses, including your deductible, when others are at fault for your loss
COMMERCIAL AUTO POLICIES: STATED AMOUNT
Due to the fluctuation of used vehicle prices in recent years, we encourage you to periodically review your commercial auto policy, and make sure your vehicles have current and accurate values assigned to them.
NEED FURTHER ASSISTANCE?
We’re happy to help! Contact us by phone or email:
Or chat with a customer service representative online, 8:00 a.m. - 5:00 p.m. ET weekdays, by clicking the Lancer Chat icon at the bottom right of this screen. You can also leave a message on our chatbot after hours.
* Only vehicles currently covered under a Lancer policy may be advertised.
